1. Always go for a licensed broker
If you work with carriers who broker loads but do not possess the federal property broker license, you’re putting your business at risk. Always ensure that the broker possesses the right authority and license to offer their services.
2. Find a broker who offers multiple modal options
Most of the freight brokers you’ll find will only provide truckload carrier services. However, it’s best to work with a broker who offers a more comprehensive service which may include air freight, rail intermodal, LTL, flatbeds, and logistics management services, among others. This will make it easy for you to get all options you need from one source
3. How does the broker select the ideal carrier?
The same way you perform due diligence when choosing a broker, they shouldn’t trust your freight to just any carrier. Find out what their carrier selection criteria looks like. Before they tender loads to carriers, the broker should verify the company’s authority, safety rating as well as their insurance coverage. Your broker should also have a written contract with any carrier they use.
4. Do they have a good carrier management process?
The freight broker should always ensure constant communication with their carriers. Find out how the brokers match carriers to available loads and their communication process. Do they speak on the phone only or do they have a channel where they communicate instructions in writing? How do they confirm when the load is picked up and delivered as promised? These aspects of the shipping process are critical and hence a good broker must ensure they are properly documented.